Home » Business » Latest – Zesa Still Behind On Pre-Paid Meter Installations

The Zimbabwe Electricity Transmission and Distribution Company still has a long way to go since it has only installed prepaid meters to 415 000 customers against a national target of 800 000 customers as enshrined in the Zimbabwe Agenda for Social and Economic Transformation policy document.

Zesa spokesperson Fullard Gwasira said ZETDC is committed to fulfil its mandate to empower customers to manage their own consumption by putting all domestic premises and small institutions countrywide on the prepaid electricity system before the end of this year.

“Before the end of this year, all domestic premises and small institutions countrywide will be on the prepaid electricity system and the power utility is guided by a business principle of creating convenience by being responsive to customer needs and concerns. In that regard, the spirit of mutual constructive engagement with our valued customers will ensure that they reap the intended benefits from the power utility,” said Gwasira.

He responded to calls by the public on poor service delivery saying the long queues are temporary at registration points where customers are regularising their units as human and business processes were being revamped to cater for the anomaly.

Gwasira said ZETDC has plans to introduce more vendors of electricity to ensure that customers reap more benefits from the wheel of convenience that has already started turning to their aantage.

“There are misconceptions that the introduction of electronic vendors of electricity has resulted in long winding queues yet the opposite is true. At the inception of the installation of prepaid meters, installers were demarcated areas in line with the prescribed State Procurement Board parameters and some who had fully implemented their installation programmes were recently cleared to move into outstanding zones, especially Harare and Bulawayo to also increase the pace of connections, “said Gwasira.

“This move has subsequently created an upsurge in the connection of prepaid meters to the distribution grid, in a development that has created pressure at registration points where customers are regularizing their units. These queues are thus very temporary as human and business processes are being revamped to cater for the upsurge. ZETDC is aware of the challenge and appreciates customer concerns in that regard and is taking measures to keep queuing to a minimum at registration points,” he said.

Gwasira said the introduction of more electronic vendors that encompass Powertel Communications, ZB Bank, Agribank, NetOne, CBZ and TelOne will help to reduce queuing at registration points.

“The introduction of electronic vendors of electricity has further added a leaf of convenience as customers are now in a position to access prepaid electricity from many points hence keeping queuing to a minimum.

“ZETDC is aware of the challenge and appreciates customer concerns in that regard and is taking measures to keep queuing to a minimum at registration points. Such noble measures in direct response to our valued customers encompass beefing up manpower of frontline staff to ensure that more registration points are introduced as well as carrying out systems audits to ensure that the registration points have a convenient response time that will not frustrate them,” He said.

Zesa also clarified the plight of prepaid meters and smart meters noting that of the 800 000 customers, ZETDC will install 300 000 smart meters that have a technical capacity to communicate with the central nervous system to curtail power theft by unscrupulous customers who attempt to consume free electricity.

“These smart meters have an upgraded technical aantage of consumption for instance they can communicate with the central nervous system by getting into a tamper mode once an unscrupulous consumer attempts to cause malfunctioning for them to enjoy free electricity,” said Gwasira.

He said that consultations with relevant stakeholders were currently in progress and once they reach a conclusive position implementation would be done.

Source : The Herald

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