Accra: MobileMoney LTD (MoMo from MTN) has refuted recent social media rumors suggesting that MTN systems have been compromised due to a cybersecurity incident and advising customers to withdraw their funds. The company has labeled these claims as misleading and untrue.

According to Ghana News Agency, MobileMoney LTD released a statement reassuring customers that the alleged cybersecurity incident has not affected the operation or security of its mobile money systems. The company emphasized that no customers have lost money as a result, and the mobile money platform remains safe and secure with customer funds well protected.

The statement highlighted that MobileMoney LTD employs robust security protocols and continuously monitors its systems to ensure integrity. The MoMo platform is fortified with industry-leading security measures such as end-to-end encryption, multi-factor authentication, and ongoing monitoring to detect and prevent fraudulent activities.

Furthermore, MobileMoney LTD collaborates closely with regulatory authorities, cybersecurity experts, and partner institutions to maintain the highest safety standards. The company expressed gratitude for the concerns of its customers and reaffirmed its commitment to the safety of mobile money services.

Customers and the public are urged to rely on official channels of MobileMoney LTD and MTN Ghana for accurate information. The company also reminded customers to remain vigilant and avoid sharing sensitive information like passwords, PINs, and OTPs through phone, text messages, or emails.

For assistance, customers are encouraged to contact MTN's toll-free customer care number at 100.