Category: Industry

The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GAC L remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GACL remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. Source: Ghana News Agency

Tunisia is participating in the Seafood Expo Global 2024 in Barcelona, Spain. The three-day event which got underway on Wednesday is an opportunity for Tunisian exhibitors to put a wide range of fisehery products under spotlight and keep abreast of technological advances in production, processing and marketing. The Agricultural Investment Promotion Agency is organising this participation. The fair is attended by over 1,550 exhibitors from 80 countries. The annual number of visitors from across the globe stands at about 30,000. The Tunisian stand extends over 2,200 m2. Fresh, frozen and canned seafood as well as aquaculture products are displayed by six companies. Average national production over the last five years amounted to nearly 130,000 tonnes. Private investments in fisheries and aquaculture totalled TND 67 million (TND 40 million for the sector of fisheries and TND 27 million for aquaculture) . Exports reached TND 600 million during this same period ( TND 845 million in 2023). Source: Agence Tu nis Afrique Presse

The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GAC L remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GACL remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. Source: Ghana News Agency

The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GAC L remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. The Ghana Airports Company Limited (GACL) has received the Business Leader of the Year (Customer Service) award at the Ghana Business League Awards 2024 held in Accra. The award, per the organizers, is a testament of the relentless efforts and remarkable contributions made by the customer service team and led by management showcasing committment to maintaining a consistent brand identity, goodwill and elevating standards within the avistion industry. A statement issued in Accra by the Company said it would be recalled that Kotoka International Airport emerged 'Winner' of the Airport Service Quality (ASQ) for Best Airport by Size and Region in Africa on three consecutive ocassions; 2019, 2020 and 2021. It said the awards were in recognition of GACL's commitment to prioritising customer experience to make the passenger journey a pleasant one. The ASQ awards represent the highest possible recognition for Airport Operators around the world and recognizes excellence in customer service. The statement said GACL remained committed to maintaining its high standards in customer care towards its passengers as they accept the award. Source: Ghana News Agency

Tunis: The simplification of IT platforms and doing away with the need to move about to seek services are the main challenges to be addressed when digitising administrative services, reads a report published by the Tunisian Institute of Competitiveness and Quantitative Studies (French: ITCEQ) on "Digitalisation of Administrative Services in Tunisia: International Ranking and Perception of Business Leaders." Improving data security and the quality of IT networks are also necessary to make progress towards digitisation, the ITCEQ said. In its report published in January 2024, the ITCEQ said a successful digitalisation requires the adoption of a "comprehensive approach" which covers not only technical aspects in relation to the interoperability of different information systems but also actions to make online services mandatory and keep on simplifying administrative procedures. There is also need to improve access to electronic certification in an inclusive manner, in which the National Agency for Electronic A ccreditation (French: ANCE) and Delegated Registration Authorities play a key role. The digitalisation of administrative services is considered to be the key tool to address corruption. Business leaders view the consolidation of online services and the improvement of their quality as main actions that the government should undertake to restore investor confidence, the ITCEQ pointed out. Results of ITCEQ's 22nd survey on business climate and competitiveness released in April 2023 show the satisfaction rate of companies about services provided ranges between 73% and 91%. The three services that were met with the highest levels of satisfaction in 2022 were banking and postal services, online tax filing and those offered by the National Business Register. For companies that had not used e-services despite being aware of them, the results revealed that the main reason for that is "the absence of any need," followed by "trust and data security issues," especially for banking and post services as well as bill p ayments (Tunisian Electricity and Gas Company-STEG, National Water Distribution Company -SONEDE). Source: Agence Tunis Afrique Presse