CallTower Breaks New Ground: Operator Connect for Microsoft Teams Telephony Solution Now Unleashed Across EMEA

CallTower Sets the Stage for Revolutionary Growth in European Markets as an Elite Operator Connect Provider

SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA, March 05, 2024 (GLOBE NEWSWIRE) — CallTower, a global pioneer in providing advanced cloud-based solutions for unified communications, contact centers, and collaboration, proudly announces the expansion of its Operator Connect for Microsoft Teams service to the EMEA region. Since becoming one of the select providers for Operator Connect in September 2021, CallTower has continued to extend its reach. Today marks a significant milestone as they broaden their services to include Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. This expansion builds on their established presence in the US, Canada, and the UK, further solidifying CallTower’s commitment to enhancing global communications.

CallTower is at the forefront of revolutionizing communication solutions for businesses across the EMEA region in local currencies (including the euro, the UK pound sterling and others) through the enablement of Operator Connect for Microsoft Teams. This innovative service transforms the way organizations connect by delivering PSTN voice access directly within Teams, significantly enhancing the customer experience. Operator Connect not only simplifies the integration between networks but also streamlines the provisioning and management of users. This leads to improved support models that elevate the overall quality of service. Since 2018, CallTower has been providing Microsoft Teams Voice to users in EMEA and over 70 countries globally.

CallTower’s Operator Connect for MS Teams allows for the extension of PSTN voice services to regions that are not covered by Microsoft Calling Plans. This capability is crucial for businesses aiming to maintain a global presence, providing them with a competitive edge in today’s fast-paced market. By leveraging CallTower’s expertise and support, companies can ensure a robust and reliable communication framework, essential for thriving in the digital era. This functionality enables them to effortlessly connect calling services, acquire phone numbers, and assign these components to users, ensuring a smooth operational flow. CallTower stands out by offering technical support and managing the voice network and infrastructure, relieving businesses from the complexities of these tasks.

CallTower enhances Operator Connect for Microsoft Teams, effectively addressing essential communication needs through a comprehensive suite of business integrations. This includes advanced SMS/MMS texting features, stringent compliance recording, crucial emergency services where available, and reliable one-click failover capabilities. Moreover, CallTower provides a range of innovative contact center solutions among other services, enabling businesses to significantly improve their communication frameworks.

“CallTower is thrilled to deliver on our promise of catering to customers in EMEA,” announced CallTower’s Chief Revenue Officer, William Rubio. “The launch of Operator Connect for Microsoft Teams marks the pinnacle of this commitment. It revolutionizes how our customers connect, offering a seamless transition and effortless implementation, all while broadening our coverage. By voice-enabling Teams through CallTower’s Global Network, we’re not just supporting our European clients; we’re empowering them. We provide a variety of options tailored to meet the diverse needs of their workforce, ensuring every user has exactly what they need to excel.” 

CallTower has strategically positioned itself as a leader in communication solutions by developing CallTower Connect, an innovative provisioning tool designed to streamline and simplify the management of its services. This proprietary portal is a testament to CallTower’s commitment to empowering businesses with the ability to effortlessly customize and control their communication platforms.

Through CallTower Connect, users gain access to a user-friendly interface that enables quick and efficient provisioning of a wide array of CallTower services. This includes seamless provisioning of CallTower’s Microsoft solutions, including Operator Connect, Direct Routing, GCC High Direct Routing, and Microsoft 365, among other vital communication tools. The simplicity and efficiency of CallTower Connect means that businesses can rapidly adapt their communication strategies to meet evolving needs without the need for extensive technical knowledge or support.

About CallTower

Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB) and four contact center options, including Five9 for business customers.

For more information contact marketing@calltower.com

Kade Herbert
CallTower, Inc.
8003475444
marketing@calltower.com

GlobeNewswire Distribution ID 9056536

Strong wind, temperatures slightly up

The weather Tuesday is temporarily cloudy in most regions, growing sometimes very cloudy in the north with scattered and temporarily stormy in north-west regions. The wind is blowing west relatively strong to strong near coast and on heights and light to moderate elsewhere. The sea is very choppy in the north and in the guld of Hammamet and choppy elsewhere. Temperatures are slightly up with highs ranging between 14°C and 20°C in the north and on heights and between 20 and 24°C elsewhere. Source: Agence Tunis Afrique Presse

IACE recommends adopting “non-traditional approach” to managing street economy

The Arab Institute of Business Leaders (IACE) has recommended "a non-traditional approach" to the management of the street economy, in this case the "Souk de la rue d'Espagne", while "keeping it in its natural environment by exercising control through the regularisation of the situation of informal traders, territorial management, the issuing of licences, the imposition of taxes and fines and, above all, the establishment of timetables for the installation and dismantling of street markets. In a recently published note entitled "Solutions to the challenges of the informal and street economy in Tunisia: between research and socio-economic issues," the Institute explained that the street economy is defined as the exchange of all kinds of goods and services in public spaces such as streets, street corners and squares. It encompasses all kinds of economic, social, cultural and artistic activities that take place on the streets. Previously scorned by economists and politicians, this economy has become the main provider of the needs of the poor, with hundreds of sub-sectors. The IACE considered that the creation of formal markets, organised in closed centres rather than on the streets, is not a sustainable and economically profitable solution for street economy professionals, due to the limited capacity of formal markets, the loss of the strategic aspect of this economy, and land and budgetary obstacles... Hence the need to define an alternative, far from approaches based on repression or marginalisation. What is needed are gradual, flexible and inclusive mechanisms to ensure that this activity is properly regulated and reconciled with the demands of urban life. That said, the IACE underlines the need to integrate street vendors and merchants in an orderly manner that respects the urban environment, by developing dedicated, regulated spaces that are appropriate for each player, and by ensuring that they do not enter into direct competition with neighbouring commercial establishments. In addition, the Institute r ecommends carefully selecting the beneficiaries of these spaces, giving priority to those who have demonstrated their ability to make a stable and sustainable livelihood out of it, in order to guarantee a degree of control over the activity and ensure that participants comply with the laws in force. The IACE further reiterated the need for the gradual legalisation of the informal market, with a view to its full integration into the legal framework. "The establishment of appropriate fiscal and administrative mechanisms, while keeping a presence on the street, offers a way towards effective regulation while avoiding an abrupt transition that could upset the current balance," the institute pointed out. The latter also considered that it would be wise to establish administrative and civic control to guarantee compliance with the set rules. "The regularisation of traders, territorial management and the imposition of reasonable taxes will help preserve order while promoting harmonious coexistence," reads the no te. The Institute also recommended flexible opening hours for these activities, which will help harmonise the street economy with urban life. Source: Agence Tunis Afrique Presse

Online marketplace dedicated to Tunisian crafts launched

An online marketplace called "Souk Lemdina" dedicated to the promotion of Tunisian crafts was launched at the initiative of the Medina of Yasmine Hammamet in collaboration with the Tunisian startup "ileycom." This is a multi-dimensional marketing platform accessible on both the local and international markets, designed to provide support for local craftspeople and young entrepreneurs. "Souk Lemdina" will offer a diverse range of craft products, from works of art and decoration to fashion and wellness items, showcasing the exceptional skills of the Medina's craftspeople. Customers will be able to buy handicrafts online and receive them anywhere in the world, thereby helping to preserve and promote traditional Tunisian craftsmanship while supporting the local economy. Source: Agence Tunis Afrique Presse

WTO’s 13th Ministerial Conference: decision on reforming dispute settlement system adopted

A system for settling dual jurisdiction disputes within the World Trade Organisation (WTO) and preferential treatment for developing and the least developed countries in the application of agreements on sanitary and phytosanitary measures and technical barriers were adopted at the end of a negotiating marathon held at the WTO's 13th Ministerial Conference (MC13). A Ministerial Decision supported by Tunisia on reforming the dispute settlement system, which enshrines the principle of dual jurisdiction at the WTO and guarantees a transparent and participatory approach to negotiations, was also adopted during this 13th Ministerial Conference, held on February 26-March 1 in the UAE, reads a Trade Ministry press release. The members further adopted, as part of the Abu Dhabi Ministerial Declaration, provisions to improve use of the special and differential treatment (S and DT) provisions for developing and least developed countries (LDCs) aimed at helping them benefit from technical assistance so as to implement t he Agreement on the Application of Sanitary and Phytosanitary Measures (SPS Agreement) and the Agreement on Technical Barriers to Trade (TBT Agreement). Talks on agriculture and fisheries were not successful, given the divergent positions of member countries, said the Trade Ministry. The MC13 further provided an opportunity for the Tunisian delegation to defend the country's stance on the need for a fairer, more efficient and global multilateral trading system within the WTO. Tunisian officials also seized the opportunity to confirm national positions on issues under negotiation, pending the holding of other ministerial conferences. The Tunisian delegation highlighted, in connection to e-commerce, the importance of taking the "development" dimension into consideration in negotiations underway within the organisation. It proposed that an international compensation mechanism be set up for developing countries and the least developed nations in order to remedy the lack of customs revernues resulting from fai lure to leby customs duties on electronic transactions. With regard to the agricultural sector, the Tunisian delegation emphasised the need to show greater flexibility towards net food importing countries, including Tunisia, so as to avoid forcing them to reduce local subsidies granted to farmers. In another connection, the delegation voiced commitment to the right of developing countries to special and preferential treatment in maritime fisheries. The delegation likewise defended the principle of joint responsibility so that countries responsible for depleting fish stocks should bear a greater share of the burden. Developing countries, such as Tunisia, can thus pursue their policy of developing and reforming the sector in such a way as to safeguard their food security. Source: Agence Tunis Afrique Presse